Refund and Returns Policy

At SearchNepal.biz, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not satisfied with your purchase, please review our refund and return policy below.

1. Return Policy

• Eligibility for Returns: Products may be returned within 30 days from the date of purchase, provided they are unused, undamaged, and in their original packaging.
• Non-returnable Items: Some items are not eligible for returns, including:
  • Digital products (e.g., software, e-books, etc.)
  • Customized or personalized items
  • Perishable goods or items with an expiration date
• Return Process:
  1. Contact our customer service team at searchnepal.biz@gmail.com with your order number and reason for return.
  2. We will provide instructions on how to return your item.
  3. Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

2. Refund Policy

• Eligibility for Refunds: Refunds will be issued if:
  • The returned product is defective or damaged.
  • The wrong item was shipped.
  • The product does not meet the description on the website.
• Refund Process:
  1. After receiving the returned product, we will inspect it.
  2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
• Refund Timeframe: Refunds may take up to 10 business days to process, depending on your payment provider.

3. Exchange Policy

If you wish to exchange an item for a different size, color, or model, please follow the return procedure. Once your returned item is received, we will ship the replacement item to you.

4. Late or Missing Refunds

If you have not received your refund after the specified time, please first check with your bank or credit card company. If the issue persists, contact us at searchnepal.biz@gmail.com

5. Changes to Policy

We reserve the right to amend our refund and return policy at any time without prior notice. Any updates will be reflected on this page.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.